GrabGPT: how Grab built their internal GenAI and LLMOps platform

Case Study 002 - from a failed support bot to 50+ models behind one gateway, 500+ services on the agent framework, and billions of tokens a month.

Sep 2 • Gourav Shah

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August 2026

Use Case #01: Inside Intercom’s AI Voice Agent Architecture

Inside the architecture, controlled rollout, human handoff, and LLMOps system behind Intercom’s enterprise AI agent for phone support.

Aug 27 • Gourav Shah

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Is AI Devops is a thing ?

I researched AI Devops and here are 40 things you should know about Agentic Devops, AI Devops, AI SRE and where the opportunities are in 2026.

Aug 25 • Gourav Shah

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41:50

Runbooks & Robots #001 - AI Agents Are Your Next Workload

A practical starting point for DevOps, Platform, and SRE engineers who are new to Agentic AI.

Aug 14 • Gourav Shah

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I built an AI ops harness, then abandoned it. Here is what I learned

Field notes from building an Agentic Ops Harness with AI—and realising that a technically successful experiment can still be the wrong product.

Aug 5 • Gourav Shah

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July 2026

What Really Happens When You Type a Query and Hit Enter in ChatGPT

A plain-English tour of prompt assembly, tokenization, prefill, decoding, sampling, and streaming.

Jul 21 • Gourav Shah

3

Container-Native AI: The DevOps On-Ramp to AI Infrastructure

Article 1 of 14 in the series “AI Infra, The Open Source Way” — for DevOps, Platform, and SRE folks who want to become AI Native without throwing away…

Jul 17 • Gourav Shah

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What Uber’s Agentic Pods Can Teach Ops Teams

How to build an L1 agentic operations team with role-based profiles, reusable skills and safe workflows

Jul 15 • Gourav Shah

Fire Your SRE. Keep the Pager. Pay the Token Bill

Signal Over Hype #01 - AI CEOs want you to compare a $200 subscription with a senior engineer. Production has a more expensive calculator.

Jul 14 • Gourav Shah

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Field Note #1: Building an Agentic Ops Harness

Superpowers for DevOps, SRE, Platform Engineering, and MLOps

Jul 13 • Gourav Shah

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August 2025

I Analysed LLMOps LinkedIN Job Role and found these Insights

How to transform your DevOps skillset into a high-demand LLMOps career — mastering MLOps, GenAI agents, governance, and security along the way.

Aug 12, 2025 • Gourav Shah

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March 2025

Beyond Kubernetes: GitOps for Terraform and OpenTofu with Terrateam

Unlocking the Power of GitOps for Infrastructure as Code – A Deep Dive with Terrateam’s Co-Founder

Mar 19, 2025 • Gourav Shah

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